Frequently Asked Questions About Products

If you still can't find it, feel free to email us at atxpetportraits@gmail.com

How long will it take to receive?

USA: We estimate orders to arrive within 2 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 3 weeks.

UK, Canada, AU & Europe: We estimate orders to arrive within 2-3 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 4 weeks.

What are the posters and framed portraits made of?

ATX's pet portraits are expertly printed on museum-quality giclée Epson matte paper that will give your art a polished and professional look. We use plexiglass since it is much stronger and safer alternative than glass and other plastics. Plexiglass is also much more durable and shatter resistant. The matte finish semi-hardwood frames are made from renewable forests come with hanging hardware so you don't waste any time hanging your masterpiece on the wall. We have Alder, semi-hardwood frames with that is lightweight & easy to hang.

How many pets can I have in my portrait?

You can have as many as you'd like. But consider the size options available. It is highly recommended that you do not go over 3 pets per portrait.

There is an additional charge per pet drawing.

Can you add or remove accessories from my pet's photo?

Yes, of course. Please let us know once you place your order.