Shipping and Delivery
Please stick to the shipping timeline we offer at checkout as the final 'expected' delivery timeline. This is usually up to 2 weeks for most orders. We sometimes also offer a queue jump option.
All orders generally take 3-5 days to be created. You will first receive a proof of your artwork. Once you approve your artwork and if you’ve ordered a print, please allow 7 to 10 days to receive your print. This can increase slightly during sales periods. Transit time vary by country (listed below).
Note: If there is an issue with your order (e.g. new pet photo needed), this understandably will extend your production time.
ATX Pet Portraits also send all customers an artwork proof and ask for your approval before printing. So the faster you approve, the quicker we can ship!
All orders are shipped with tracking and you will receive your tracking number by email as soon as it's available.
NOTE: Expect a delay during the holiday period (Nov/Dec) as our couriers experience a surge in parcels to be delivered.
Transit time estimates are shown below:
USA: 3-5 working days
CA, AUS, UK: 5-7 working days
Europe: 5-10 working days
Rest of world: 10-15 working days
- ATX Pet Portraits occasionally offer 'skip the queue artwork creation'. This shipping option speeds up your artwork creation, as we move your pet photo to the front of the queue for our artists. It does not speed up the courier's shipping time.
- If your order requires a new photo please understand that this will of course lengthen the production time.
- We allow a maximum of 3-5 days for customer artwork approval. If we do not hear from you in 5 days, we will auto-approve and print your order.